Fact not fiction

  • PEGASUS HEALTH

    Project: Agile assessment, training, coaching and mentoring »

  • nib

    Project: Agile ‘mojo’ assessment plus coaching »

Check out some companies that are now getting stuff done.

Fact not fiction

Check out some companies that are now getting stuff done

PEGASUS HEALTH

Project: Agile assessment, training, coaching and mentoring »

nib

Project: Agile ‘mojo’ assessment plus coaching »

« Back

Pegasus Health

Having utilised Scrum across its development teams for several years Pegasus Health commissioned a thorough and impartial healthcheck to address the issues it had identified, and uncover any issues that it hadn’t. Double-O’s vigorous assessments and findings formed the basis of a practical plan: an innovative programme of team training, coaching and mentoring that strengthened areas of weakness, gave their teams workable advantages and enhanced performance all round.


Pegasus Health’s challenge

Issues over team delivery and role responsibilities were an indication that their once sharp lines of Scrum process and practice had faded. The further concern was that these issues may or may not be the tip of an iceberg. Prevention being easier than cure, for the long term good health of their organisation Pegasus Health knew the best course of action would be to diagnose and heal both the known and the unknown at the same time.


Here’s how we tackled it:

  • Observed Scrum events for each team (daily stand-up, refinement, Sprint planning, review and retrospective)
  • Provided feedback to team management and directly to teams
  • Provided a mix of training workshops, presentation sessions, team building sessions and one-on-one coaching for Scrum Masters, Product Owners and teams plus other relevant members of the organisation
  • Reviewed ways to write better user stories, the Product Owner’s role, mastering the Scrum Master role, and Agile facilitation


Here’s how Pegasus Health has benefited:

  • Clear organisational understanding of Scrum areas for improvement
  • Teams identifying and behaving as teams instead of groups of individuals
  • Better user stories with a greater focus on (and understanding of) value
  • Improved understanding of key roles
  • Scrum Masters knowing how to keep progressing towards Agile maturity
« Back Next Case Study »
« Back

nib

Double-O worked closely with nib’s IT team to restore their Agile mojo and set their Scrum process back on track. Observation, coupled with Double-O’s insight helped sort out their immediate challenges: the inconsistency of their software project delivery processes and reporting. Extending the engagement into a coaching focus across the technical and business teams also painted a clear picture for the team members, clarifying their role in creating a successful delivery process. The benefits of reinvigorated, efficient and high-performing IT teams are becoming apparent through their work and renewed relationships with the business.


nib’s challenge

nib’s Head of IT called in Double-O after seeing repeated issues arise in backlog management, prioritisation, progress tracking, and communication across projects. Issues, including how work entered and exited the various project teams existed within the current processes. Making the gains would require an Agile and Scrum reboot throughout the organisation.


Here’s how we tackled it:

The initial phase of the engagement involved an assessment of nib’s current process by observing the business, the delivery team processes, and methods of communication.


To do this we:
  • Attended Scrum events for each team (daily stand-up, refinement, Sprint planning, review and retrospective)
  • Gathered feedback from key staff including CEO, executives, managers, team leaders, Product Owners and team members
  • Reviewed projects, user stories, backlogs and reporting for teams
  • Provided coaching, support and mentoring for Scrum Masters and Product Owners and the business
  • Assessed and identified improvements in the flow of work through the teams from idea, to product backlog, to release


Here’s how nib has benefited:

  • Improved visibility of ‘in progress’ work
  • Clearer view of the pipeline of work feeding into the Scrum teams
  • Increased understanding of how the teams’ work fits into the wider organisation’s needs, especially the PMO
  • Improvement in transparency, and the use of inspection and adaption of the Scrum process
  • Improved efficiencies and productivity throughout the wider organisation
  • Improved morale within the project delivery processes
« Back